Returns & Cancellation

All orders through Badgesource.com, AFI or Smith & Warren are considered as custom.  Our products are custom-made to the specifications you selected.  We will send you an order confirmation that will include all specific information on the order as well as an invoice.  

Because the orders are custom-made, we cannot cancel the order through Smith & Warren. Should the factory make a production error, Smith & Warren will re-make the item correctly at no charge.  However, if you have approved the order, we are not responsible for any errors regardless of the type (typographical, incorrect finish or seal, etc.).

Orders submitted to production cannot be canceled, exchanged, or returned for any reason. If you choose to cancel the order BEFORE the order is submitted to production, we reserve the right to deduct a 5% transaction cancellation fee to cover our credit card transaction expenses.

Shipping Policy

All orders shipped via USPS or UPS, at the choice of the factory.  Custom badge/accessory orders take approximately 4 to 6 weeks to be delivered.  Custom leather items not ordered in conjunction with a badge may take 2 to 3 weeks for delivery.  Stock badges or leather items (not semi-custom stock badge orders) are shipped as soon as possible depending on our current stock situation.

Please note that our factory DOES NOT give us updates on the status of your badge/accessory order.  Once AFI is notified that your order has shipped, you will receive a tracking number from AFI.

Badge Warranty

You have ordered a fine quality custom-made badge in which the finish, enamel and attachments are warranted for life.  Stock badges and leather items are not warranted.  Should you wish to take advantage of this warranty, please contact AFI for instructions on returning the item. 

Law Enforcement Badges

We restirct the sale of law enforcement badges to individuals who serve in that capacity.  Badges with law enforcement TITLES (wording such as POLICE, SHERIFF, FEDERAL AGENT, FBI) are only sold to those in law enforcement. If you place an order for a law enforcement badge, you will be asked to provide a photo of your department credentials (ID) or a letter of authorization from your department. We do not sell law enforcement badges to collectors. If you order a badge with Law Enforcement/Federal titles without proper credentials, you will be asked to revise your order. If you choose to cancel the order instead, we will deduct a 5% transaction cancellation fee to cover our credit card transaction expenses. If you have any questions whether your badge will require credentials, including "Retired" badges, please contact us prior to placing your order.

Federal Insignia

It is against US Federal law to provide federal insignia to those outside the federal government.  This includes federal seals on badges.  Please be prepared to provide proper credentials if you are ordering federal insignia.

Right Of Refusal

We reserve the right to refuse or cancel any order for any reason. If the content/wording of your insignia is questionable, please contact us prior to placing your order. Thank you for your understanding.